Privacy Policy

We are committed to following the requirements contained in the National Privacy Principles when dealing with your personal information. This policy explains how we deal with your personal information, in line with our best practice and our legal obligations.

1. Personal Information
What Is "Personal Information"?
Pursuant to section 6 of the Privacy Act 1988 (Cth), personal  information relevantly means:
Information, whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information. Examples are your name, address, email address, credit card information, lot number, unit entitlement, taxation information etc.
How Do We Collect Your Personal Information?
Your personal information may be collected in two ways:
  • Directly from you; or
  • From another source, such as a friend or family member, who has attained your authority to pass on your information to us.
The collection, use or disclosure of your personal information will always be in accordance with this Privacy Policy, as well as guided by the National Privacy Principles.
Generally, Mercier Publications will require your written consent to enable us to collect, use or disclose your personal information. There may also be occasions where the collection, use or disclosure of your personal information is assumed or implied by your conduct.

2. Consequences for Not Having Your Personal Information
The provision of our products to you pursuant to your purchase requires us to have certain information about you. If we do not have all necessary information, we may not be able to provide to you the agreed products.

3. Use of Your Personal Information
We use the personal information that we collect to provide to you the products, as agreed.
There are circumstances where we may also do the following:
  • Disclosure of your personal information where you have provided consent explicitly or impliedly;
  • Disclosure of your personal information to a third party for the purpose of providing products to you through delivery; or
  • As required by law.
Direct Marketing
We may, on occasions, use your personal information to provide you with information about our products. If you receive information of this nature from us and wish to not further receive such information, you may contact us to advise us of your decision. Where we receive advice from you that you do not wish to further receive such information, we will not send you further material.
You can, however, change your mind about receiving information about our products at any time - simply advise us of this.
Importantly, we do not disclose your personal information to any party outside of our organisation for the purposes of allowing them to market their products or services to you.

4. Accuracy and Security of Your Personal Information
Ensuring Your Personal Information Is Up-to-Date
You may notify us of any changes in your personal information, such as change of name or postal address, by calling, emailing or writing to us.
Is My Personal Information Secure?
We take all reasonable precautions to safeguard your personal information from loss, misuse or unauthorised access, modification and disclosure.
Security of Your Personal Information Online
Generally, email is not a secure mode of communication, and you should be aware of this when sending personal information to us via email.

5. Personal Information Identifiers
What Is a Commonwealth Identifier?
A Commonwealth identifier is a Commonwealth Government or Commonwealth agency designated identification number such as your Tax File Number or Medicare Number. In this regard, we do not use Commonwealth identifiers as a way of identifying the personal information that we may have collected about you.
Do I Have to Be Identified at All?
Whilst the nature of our provision of products is such that anonymity may not be practicable, we may offer you the opportunity to deal with us anonymously.
Sensitive Information
Section 6 of the Privacy Act 1988 (Cth) relevantly provides that "sensitive information" is:
Personal information will only be collected, used or disclosed if:
  • Allowed by law;
  • We have received your consent to do so; or
  • The collection is necessary for us to undertake our duties and obligations under our agreement with your scheme.

6. Our Privacy Policy and Complaints
As we regularly review all our policies and procedures so as to maintain currency to our operating systems, our Privacy Policy may change from time to time.

7. Concerns and Requests
If you have a question about this Privacy Policy or wish to lodge a request to access your personal information or believe that we have not protected your personal information, please contact us via:
  • Telephone;
  • Email; or
  • Written letter.
If you are not satisfied with our response, you may refer your complaint to the Federal Privacy Commissioner by:
  • Telephoning 1300 363 992;
  • Writing to the Director of Complaints, Office of the Federal Privacy Commissioner (check the postal address in your state); or
  • Visiting the website

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